WHAT WE DO WITH YOUR INFORMATION

When you make a purchase from our website, as a part of the standard buying and selling process, The Retreat collects the personal information provided by you, including but not limited to name, address, and email address.

When browsing our website, The Retreat automatically collects information regarding your computer’s internet protocol (IP) address, in order to provide us with information that helps us learn about and accommodate your browser and operating system.

Email marketing: If granted permission, The Retreat may send you emails about our store, new products, discounts and other updates.

CONSENT

When you provide us with your information to complete a transaction, place an order, verify your credit card, arrange for delivery or make a return, we imply that you are consenting to the collection and use of your information for that specific purpose.

If we ask for your personal information for an alternate reason, such as marketing, we will either ask you directly for your expressed consent or offer you the option to decline.

If you would like to withdraw your consent after opting in, you may change your mind at any time and withdraw your consent for us to contact you by contacting us at info@shoptheretreat.com.

SHOPIFY

Our storefront is hosted on Shopify Inc., who provide us with the online, eCommerce platform that allows us to sell our products and services.

Your data is stored through Shopify’s databases on a secure server behind a firewall.

If you choose to complete your purchase using a direct payment gateway, then Shopify stores your credit card information. It is encrypted in accordance with the Payment Card Industry Data Security Standard, and is stored only as long as it is necessary to complete your purchase transaction. After the transaction is complete, your information is deleted.

All direct payment gateways adhere to the standards by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands including Visa, MasterCards, American Express, and Discover.

For additional information, you can read Shopify’s Terms of Service at https://www.shopify.com/legal/terms or their Privacy Statement at https://www.shopify.com/legal/privacy.

THIRD PARTY SERVICES

In general, the third party providers we use will only collect, use and/or disclose your information to the extent necessary to allow them to perform the services they provide for us.

However, certain third party services, such as payment gateways or other payment processors, have their own privacy policies in respect to your information that we must provide to complete the purchase-related transaction. For these providers, we recommend that you read their privacy policies so you can fully understand the manner in which your information is being used and handled.

Please note that certain providers we work or partner with may be located in or have facilities in a different jurisdiction than you or us, so if you elect to proceed with a transaction that involves services of a third party service provider, then your information can become subject to the laws of that location’s jurisdiction.

Once you leave our store’s site or are redirected to a third party site or application, you are no longer governed by our Privacy Policy or Terms of Service.

When you follow a link on our store, they may direct you away from our site. The Retreat is not responsible for the privacy practices of other sites and encourages you to read their privacy statements.

SECURITY

To best protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, shared, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) then stored with encryption. Although no method of transmission over the Internet is entirely secure, we follow all PCI-DSS requirements and implement additional, generally accepted industry standards.

COOKIES

The Retreat occasionally uses cookies to enhance your browsing experience and to create a secure and effective website for our customers. By using this site, you agree that we may store and access cookies on your device, unless you opt to disable cookies.

AGE OF CONSENT

By using this site, you represent and warrant that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your and have granted us your consent to allow any of your minor dependents to access and use this site.

CHANGES TO OUR PRIVACY

The Retreat reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the site.

If our store is acquired or merged with another company, your information may be transferred to the new owners so we can continue to sell products and services to you.

OVERVIEW

This website is operated by The Retreat, LLC. Throughout the website, the terms “we, “us”, and “our” refer to The Retreat. The Retreat offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or completing a purchase from us, you engage in our “Service”, and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of our site, you are agreeing to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of the services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to this site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates or making changes to our website. It is your responsibility to check this page periodically for any changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use and access this site.

You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction, including but not limited to copyright laws, A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We, The Retreat, reserve the right to refuse service to anyone at any time.

You understand that your content, such as credit card information, may be transferred unencrypted and involve transmissions over various networks; and/or changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer between networks.

You agree to not reproduce, duplicate, copy or exploit any portion of the Service.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The Retreat is not responsible for if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied on or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material and facts on this site is at your own risk.

This site may also contain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but have no obligation to update any information on this site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices of our products and services are subject to change at any time without notice. We reserve the right to modify or discontinue the Service without any notice. We are not liable to your or any third party for any modifications, price changes, suspensions or discontinuations.

PRODUCTS OR SERVICES

Certain products or services may be available exclusively through on website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Returns Policy.

We have made every effort to display as accurately as possible the colors and materials of our products through our images as they appear on the site. Because of the handmade nature of our products, we disclose that there might be certain differences than the photo in your actual product, and you agree when you purchase that you recognize this. We cannot guarantee that your computer’s monitor display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products to any persons, geographic locations or jurisdictions. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer at any given time. We reserve the right to discontinue a product at any time. Any offer or discount for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information or other material purchased or obtained from this by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLINGS AND ACCOUNT INFORMATION

The Retreat reserves the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include: orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting you via e-mail and/or billing address or phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our site. You agree to promptly update your account and other information, including your email and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please see our Returns Policy.

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to these tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional, third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website including but not limited to, the release of new tools and resources. Such new features and/or services shall also be subject to these Terms of Service.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions such as contest entries or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments; or to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Your submission of any personal information through the store is governed by our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

There may occasionally be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and/or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders accordingly if any information in the Service or on any related website is inaccurate at any time without notice (including if you have already submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as stated in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITIY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without any notice.

You expressly agree that your use of, or inability to use, the service is at your own risk. The service and all products and services delivered to you through the service are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall The Retreat, our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Retreat and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If, in our judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

CHANGES TO TERM OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our site or services offered following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT

Questions about the Terms of Service should be sent to us at info@shoptheretreat.com.