RETURN POLICY
We currently offer returns for store credit or exchanges. If you would like to return or exchange an item purchased, please send us a request for a return authorization within 14 days of delivery date to info@shoptheretreat.com with your order number in the subject line. All returns must be shipped back to us within 7 days of the request approval.

- Items returned must be in new & unused condition, with all original packaging and tags attached, including the sanitary lining in bodysuits and unitards.
- Please note that we cannot accept returns or exchanges on clothing that has been worn or used.
- Returns should be sent back with any additional gifts included with your purchase. If gifts are unreturned, you will be charged for these items and they will be deducted from your refund.
- Shipping charges cannot be refunded.
- We reserve the right to refuse any returns which do not meet our return policy requirements or are sent back without return approval.

STORE CREDIT
Store credit is issued in the form of an e-gift certificate. You can use your unique gift certificate code for payment at checkout on your next order with The Retreat. Our store credit does not expire.

EXCHANGES
We accommodate exchanges for items in the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately using your store credit issued. Exchanges are only processed upon receipt of the returned item(s) and are based on stock availability. Please note that The Retreat’s products are made in limited quantities, so we may not carry stock of our products.

The Retreat does not cover exchange shipping back to us and is not responsible for any items lost in transit, so we recommend that all exchanges are sent back using tracking. We do cover the shipping of the item exchanged for, and once your exchange item is received, we will notify you of your new tracking as soon as possible.

DEFECTIVE OR INCORRECT ITEMS
If an item received is damaged, defective, or the incorrect size, please contact customer support immediately at info@shoptheretreat.com and we will correct your order.