ORDER PROCESS
The Retreat produces in limited quantities to gauge future production based on demand as an effort to be friendly to the environment. Our order structure prevents over-production with the goal of reducing waste and producing only what’s necessary. We appreciate your patience and support of The Retreat’s efforts to be environmentally and ethically responsible.

USA SHIPPING
Please allow 5-7 business days for orders to be processed upon purchase date. Orders placed are processed Monday-Friday only, excluding major holidays. Delivery times are provided as a guideline, and do not take into account potential delays caused by stock availability/payment processing. Shipping confirmation will be sent via email with tracking information as soon as it becomes available.

USA SHIPPING METHODS & COSTS
All orders will be shipped via UPS or USPS. To estimate shipping and tax fees, select state and zip code upon checkout. The Retreat is not responsible for shipping or delivery delays due to forces of nature or other uncontrollable events.

INTERNATIONAL SHIPPING
International orders include orders that are shipped beyond the U.S. International orders will be shipped via UPS Worldwide. Shipping costs and time may vary based on location.

TAXES & DUTIES
Orders shipped internationally may be subject to local taxes, customs, duties and fees per the destination country. The recipient of the shipment is responsible for all of these aforementioned Import Fees. If a package is refused, the purchaser is responsible for the original purchase and shipping charges, any Import Fees, any subsequent charges incurred on the package, and the cost of returning the parcel.